Please read the Terms & Conditions carefully before you enroll.

COMPANY NAME AND LEGAL HOLDER

Gasulla Comunicación y Cultura SLU
Passatge Rector Oliveras, 7
08009 Barcelona
Tax Identification Number: B64696388

1. COURSES

1.1 One lesson typically lasts 45 minutes. A session (i.e., a class) can consist of more than one lesson, for example, one ‘Evening Course’ session consists of 2 lessons of 45 minutes (reflected as a 1.5 hour class).

1.2 Intensive courses have morning and afternoon schedules. C2 Barcelona places students in the group which most appropriately corresponds to their language level based on availability. 

1.3 Class schedules may be subject to changes. Timetable preferences should be communicated when booking but cannot be guaranteed.

1.4 If a student’s level of Spanish is unsuitable for the course he/she has booked, C2 Barcelona reserves the right to move the student to a more suitable class.

1.5 If a student wishes to change groups after their course has started they must communicate so with the school. All changes are subject to authorization from the school and availability.

1.6 Private classes can only be rescheduled if the school is informed by email 24 hours and at least one business day before the scheduled time of the class.

1.7 In the exceptional case that there is only 1 student enrolled in a group course of a certain level, the number of classes will be reduced to 50% of the initial number and 70% in the case of 2 students.

1.8 C2 Barcelona is closed on public holidays. Intensive classes are fully recuperated for one public holiday per week. In the unlikely event that there are two public holidays in the same week, classes are not recuperated for the second public holiday. Refunds will not be made if the student is unable to attend the replacement classes.

1.9 In the event of a no-show or if the student does not connect online for a scheduled class, the teacher will wait for 20 minutes. If the student has not shown up or connected within this time frame, the class will be considered lost, and no refunds or rescheduling will be provided.

1.10 In group classes, if a student arrives more than 15 minutes late, they will only be able to enter the class after the break. This measure is taken to avoid disruptions and to respect the time of the other students present.

2. BOOKINGS AND ENROLLMENTS

2.1 Courses are contracted directly with C2 Barcelona. The school does not guarantee specific teachers, classrooms or timetables and reserves the right to make the planning changes that it considers necessary.

2.2 All bookings made online are subject to confirmation by email.

2.3 Travel costs, food and drink, examination fees and entrance charges levied by third parties (museums, etc.) are not included in the course price.

2.4 If a student comes to C2 Barcelona through an agent, their terms and conditions may apply; C2 Barcelona reserves the right to apply our terms and conditions.

3. PAYMENT

3.1 Aside from the course price, all invoices include a one time non-refundable 40€ enrollment fee, which includes administrative costs and class materials.

3.2 Payment must be made by bank transfer to the account provided in the course invoice. No other payment methods are accepted. 

3.3 An upfront payment of at least 50% of the total cost of the course is required to make a reservation.

3.4 The remaining balance must be paid in full on the Friday before the start of the course at the latest. 

3.5 If the full payment has not been made once the course has started, C2 Barcelona has the right to cancel the course without providing a refund.

3.6 Students wishing to extend their studies with C2 Barcelona need to have paid the full amount by the Friday prior to the start of the extension of the course.

3.7 The student’s name should be clearly stated on all bank transfers.

4. CHANGES AND CANCELLATIONS

4.1 Cancellations before the start date of the course will only be accepted in writing, via email. Cancellations made by telephone will not be deemed valid.

4.2  For cancellations made more than two weeks before the start date of the course (15 days and more), 20% of the payment and the 40€ enrollment fee will be retained.

4.3 For cancellations made in the last two weeks before the start date of the course (14 days and less) the whole payment will be retained.

4.4 In the event of a cancellation, C2 Barcelona official prices will be applied. If, for example, on booking the course the student received a discount due to the length of the course, this will be lost on cancellation.

4.5 In order to comply with Anti Money Laundering legislation, refunds can only be made and money can only be transferred to the person who booked / paid for the course.

4.6 Scheduled private classes must be changed or cancelled at least 24 hours and a full working day in advance. Otherwise, the class will be deemed as lost and no refund will be made. 

4.7 All payments for booked private class hours are strictly non-refundable once the study programme has begun taking place. This policy is in place to secure the necessary resources, instructor time and course planning and preparation, which cannot be easily reversed or re-sold.

4.8 If a student misses a group class, the class will be deemed as lost and no reimbursement or rescheduling will be made.

4.9 40€ will be charged for administrative costs for changes to the student’s confirmed reservation, before or after arrival.

4.10 Course credit is non transferable.

4.11 In the event of an unexpected change or cancellation by the customer due to a force majeure event, a 100% course refund will be made, excluding the 40€ enrollment fee. 

4.12 In the event of a force majeure event, the school reserves the right to cancel the course and the performance of the agreement, and shall not be liable or responsible to the other Party, nor be deemed to have defaulted under or breached the agreement.

4.13 A force majeure event includes, but is not limited to, natural disasters, war, serious illness, epidemics/pandemics, extreme weather, strikes or government restrictions, among other events that prevent either party from fulfilling their obligations.

5. DISCOUNTS AND CREDIT NOTES

5.1 Discounts cannot be accumulated/combined.

5.2 Discounts/ Promotional Offers are only applicable when communicated to C2 Barcelona prior to enrollment and cannot be applied retrospectively.

5.3 The purchased course will expire 12 months after the course start date and cannot be consumed after this date.

6. ACCOMMODATION

6.1 Accommodation is not included in the course price and is an optional and separate service that must be requested explicitly by the customer. 

6.2 C2 Barcelona can only offer ‘local host’ accommodation. If the customer wishes to book any other type of accommodation during their stay in Barcelona they must do so separately.

6.3 Accommodation services are strictly for C2 Barcelona students and are entirely bound to a student’s enrollment and attendance to a course at C2 Barcelona.

6.4 The duration of a student’s stay at the accommodation is entirely bound to the duration of the course. Accommodation is booked from the Sunday before the course starts to the Saturday after the course ends. After this date, the student must leave the accommodation.

6.5 Check-in is between 12:30pm and 10.00pm. If due to any reason (student´s flight arrives later, unexpected flight delays and/or cancellations) the student is unable to arrive at the accommodation by 10.00pm, he or she will have to arrange their own accommodation for this night.

6.6 Check-out is by 10.30am. It may be possible to arrange a later check-out. Additional charges may apply. Please consult.

6.7 A 50% upfront payment is required to confirm the booking. The remaining balance must be paid in full on the Friday before the start of the course at the latest. 

6.8 A damage deposit of 60€ or 150€* is required for stays in accommodation, organized by C2 Barcelona.

6.9 The accommodation damage deposit amount will be included in your course invoice, and will be refunded to the account from which the payment was made within 7 days of your departure, once the accommodation has been satisfactorily inspected.

6.10 Please note that part or all of the damage deposit may be retained if:
– Damage is caused to furniture or facilities.
– Keys are not returned on departure.
– The bedroom is not left in a clean and tidy state.
The student will be charged for the replacement of broken items due to either negligence or misuse. If there is damage and no one is directly responsible, the cost of the repairs will be shared among all students in the accommodation.

6.11 C2 Barcelona reserves the right to change students’ accommodations at any time.

6.9 C2 Barcelona cannot guarantee accommodation availability. All accommodation bookings are subject to confirmation by email.

*This amount will be requested under certain conditions, please consult.

7. ACCOMMODATION REDUCTIONS AND CANCELLATIONS

7.1 For accommodation cancellations made more than 1 month before arrival, all upfront payments will be refunded. 

7.2 For accommodation cancellations made less than 1 month before arrival, the customer will be charged for any accommodation reserved within the next 30 days.

7.3 In the event of accommodation cancellations after arrival, a two week’s notice of accommodation cancellation is required. Following this notice period, all additional accommodation amounts paid will be reimbursed in full.

7.4 In the event that a customer drops out of the language course after its start date, they must leave the accommodation immediately and no refund will be made for the next 2 weeks of the accommodation. Accommodation is strictly bound to a student’s enrollment and attendance to a course at C2 Barcelona.

7.5 In the event of an unexpected accommodation change or cancellation by the customer due to a force majeure event, a 100% accommodation refund will be made, excluding a 40€ administrative fee. 

7.6 In the event of a force majeure event, the school and the host reserve the right to suspend the accommodation and the performance of the agreement, and shall not be liable or responsible to the other Party, nor be deemed to have defaulted under or breached the agreement.

7.7 A force majeure event includes, but is not limited to, natural disasters, war, serious illness, epidemics/pandemics, extreme weather, strikes or government restrictions, among other events that prevent either party from fulfilling their obligations.

8. INSURANCE

8.1 Medical: All students should ensure that they have suitable coverage for the duration of their stay and studies in Spain and Barcelona.

8.2 Personal Liability Insurance: strongly recommended for students staying in accommodation organized by the school as well as all other students.

8.3 Civil Liability: C2 Barcelona has an accident and civil liability insurance policy that covers possible incidents or minor accidents that may occur at the school.

8.4 Personal Property: No liability is accepted by C2 Barcelona for loss or damage to personal property either in C2 Barcelona or its accommodations.

9. SUDDEN CANCELLATION OR EXPULSION

9.1 C2 Barcelona reserves the right to cancel the student’s place if on the day of their arrival, they or their agency have not paid the total sum of the course, accommodation and other services contracted.

9.2 In the case of a serious disciplinary offense, repeated bad behavior (including a lack of respect towards teachers, other students and school admin staff or accommodation hosts) or infringement of Spanish law, the student will be expelled from the school and accommodation contracted with C2 Barcelona.

10. OTHER

10.1 In the case where damages are caused to third parties by a student’s actions, whether intentional or accidental, all the expenses claimed from C2 Barcelona that originate from the incident will be charged to the student concerned.

10.2 C2 Barcelona accepts no responsibility whatsoever for cases of force majeure (according to law) or for students’ actions.

10.3 C2 Barcelona is not responsible for printing errors that may appear or for errors in publications by third parties about C2 Barcelona.

10.4 All students enrolled in C2 Barcelona courses must be 18 years of age or older.

10.5 C2 Barcelona reserves the right to accept students aged 17 or under.

11. OPERATIONAL HOURS AND OPENING TIMES

11.1 C2 Barcelona’s official opening times are Monday to Thursday from 9:00 to 17:30 and Friday from 9:00 to 15:00. 

11.2 The school reserves the right to change its operational hours and opening times at any given time.

11.3 C2 Barcelona is closed and not operational on Saturday, Sunday and public holidays. 

11.4 Even during opening times, C2 Barcelona reserves the right to refuse or grant admission and access to its premises, including the school itself or classrooms during instructional time, to any person at its sole discretion, to ensure the safety and security of students and staff and/or to prevent disruption of the educational program

11.5 Authorized entry will be conducted in a manner that minimizes disruption to the educational process.

12. PROTECTION OF PERSONAL DATA

In compliance with Spanish Law 15/1999, December 13, regarding the protection of personal data, C2 Barcelona would like to inform you that your personal data within these general conditions will be stored in a database (whose liability and responsibility is Gasulla Comunicación y Cultura SLU), solely for the commercial and operative purposes of the company. By accepting these Terms & Conditions you give your consent to the above use and purposes of data provided to C2 Barcelona. You have the right to request that we inform you of your rights to access, correct and cancel such information within the established terms of the prevailing legislation, by writing to the address: Passatge Rector Oliveras, 7, 08009 Barcelona, Spain.

13. COPYRIGHT AND IMAGE RIGHTS

The management of C2 Barcelona reserves the right to use all possible graphic and audiovisual materials recorded during the students’ stay at the school (within the school premises and during activities organized by C2 Barcelona) in their promotional materials (photographs, audio recordings, videos, web pages, brochures, social media, etc.), unless the student expresses otherwise upon arrival at the school.

By accepting these Terms & Conditions, the student grants C2 Barcelona the right to use their image and likeness for promotional and marketing purposes without any compensation. This includes, but is not limited to, the use of photographs, audio recordings, and videos taken during classes, events, and other school activities.

The student has the right to withdraw their consent at any time by notifying C2 Barcelona in writing. Upon receiving such notification, C2 Barcelona will cease to use the student’s image in future promotional materials. However, this will not apply to materials already published or in production at the time of the withdrawal.

The student acknowledges that their participation in school activities and their presence on school premises may result in their inclusion in group images or recordings. In such cases, C2 Barcelona will make reasonable efforts to respect the student’s preferences regarding the use of their image, but cannot guarantee exclusion from all group materials.
For any concerns or specific requests regarding the use of their image, students are encouraged to contact the school administration directly.

14. CONTRACT

Any bookings or payments confirm the acceptance of these Terms and Conditions.

15. DISCLAIMER

This disclaimer shall govern your use of our website. By using our website, you accept this disclaimer in full; accordingly, if you disagree with this disclaimer or any part of this disclaimer, you must not use our website.

15.1 We do not warrant or represent:.

• • The completeness or accuracy of the information published on our website;
  • That the material on the website is up to date;
  • That the website will operate without fault;
  • That the website or any service on the website will remain available.